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Tenant Satisfaction as a Business Driver

Tenant satisfaction and high levels of service delivery are key factors to success in the property management industry.   Tenant satisfaction contributes to multiple aspects of the industry including increased retention rates, decreased expenses, and better overall positioning of the physical asset.  As property and construction managers of 833 Chestnut Street in Philadelphia, PA, AthenianRazak was among the highest tenant satisfaction ratings of all 122 buildings in the Owner’s global portfolio for 2012. You can read more about this distinction here. This is especially significant as within that timeframe, there were renovations to occupied clinical spaces, where the work was completed off hours and operations were continued uninterrupted.   The renovations were coordinated with, among other factors, environmental abatement and infection control.  All clinics continued to see patients throughout the construction process.